smj013's avatar
smj013
Regular Visitor
9 years ago
Status:
Needs Info

Power BI Desktop won't open. Stuck on "Initializing Model"...

please help. I've been having this issue for several weeks and have tried many things.  Have checked all your previous tickets with the issue reported. But it does not seem you've found a consistent...
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v-haibl-msft's avatar
v-haibl-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

smj013 rcojoe

 

Do you have lavasoft on your machine? If yes, please uninstall lavasoft dlls with the instructions below. Please follow both Step 1 & 2.


Step 1 Uninstall Lavasoft Web Companionhttp://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-ada...

 

Step 2 Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:
a. Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
b. Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
c. Restart the computer.
d. Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
That should allow you to delete the file successfully.

 

If above solution does not work, and you are a pro user, you can create a support ticket at http://support.powerbi.com (see bottom of page).

 

If you are not a pro user, could you please provide the OS infomation and the dump log to us?

https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

 

Best Regards,
Herbert

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