I have been working daily with power BI recently and it freezes at least 4 times a day. For freezing I mean that while dragging or changing some measures, it starts to load (the circular dots) but I can not do anything on it. If I try to close it from the task bar, then I can not press on "save" or "do not save". In other words I have to close it from the task manager and restart everything.
This issue is quite frustrating as I might lose a lot of time trying to recover the work done and re-do it.
I have the latest update of PowerBI Desktop. However, my laptop is not the most powerful as the processors is an "intel core i5". Could it be an hardware issue?
Thanks
5 Comments
- mark_endicott
Super User
sgallo - Lots of users reporting this at the moment, see this thread
https://community.powerbi.com/t5/Issues/Power-BI-Desktop-freezes-10-times-a-day/idi-p/2258411
suggest you raise an MS support ticket to add weight to the cause.
- v-robertq-msft
Community Support
Status changed:NewtoAcceptedHi,
Have you turned on the “Power BI Desktop infrastructure update preview feature” in the desktop setting?
If so, a similar issue has been reported internally, so stay tuned.
Problem description: When trying to launch Power Bi Desktop, it throws a frown error when the Power BI Desktop infrastructure update preview feature is enabled but if we disable this feature PBI Desktop launches as expected.
ICM: 279388210
As a temporary workaround, I suggest you to go to the setting to turn off the option “Enable infrastructure update preview feature” to make this issue disappear:
I will update here once I get any information.
Thank you very much!
Best Regards,
Community Support Team _Robert Qin
- mark_endicott
v-robertq-msft - Thanks, I have disabled that feature (I dont remember enabling it) to see if it improves matters. I'm getting the crash when a desktop file has been open but unused for a while, and upon returning to it, it usually happens when I then add a measure to a chart or change a filter. Will update if this does not solve the issue.
- mark_endicott
v-robertq-msft - Bit of feedback, that solution has not worked, my Desktop files are still freezing if used after a period of in-activity. It can be any action that causes this, such as filtering a chart, adding a measure to a visualisation.
I dont have a ticket raised with support, as it would be difficult to display to the team on a call. Is there any progress to report on your side? 
sgalloAdvocate V
v-robertq-msft thanks for the feedback but it did not change anything. I am still facing the freezing issue at least a few times a day. It used to be just when I left Power BI open and untouched but now it happens also while I am actively working on it.
For the moment I have set an alarm every 15 mins to save the document in order to be sure to not lose any work done
