Not receiving email notification when someone requests access for a dashboard inside a workgroup

Hi Nuria_Carol,

I find the same issue reported internally: CRI 19210798.

This behaviour is by design.

Each O365 group there is a setting that controls whether that group can receive emails from a sender outside its organization. This setting is false by default for all the groups and needs to be enabled manually.
 
In our current scenario emails are sent from [email protected], and hence the users were not receiving any email.

You can follow below steps to work around teh issue:

1. Visit Outlook in web  https://outlook.office.com/owa/
2. Select the Office 365 group of interest
3. Click on ellipsis on the top right corner and then click on "Edit Group"
4. And check the box for "Let people outside the organization email the group"

5. Click "Save"

Best Regards,
Qiuyun Yu

Hi

I've just noticed this myself, so thank you for the suggested solution. I also notice that these requests don't create a notification in my notification centre within Power BI, will this solution also create notifications within Power BI?

Matt

Thanks v-qiuyu-msft!

I just changed this setting and now we are receiving the email notifications.

Núria.

Hello,

Does anyone know a solution when using Microsoft Outlook?

Thank you!

Hi! It's 2019 and we have the same issue. How can we start getting notifications when someone requests access to Power BI dashboards? Thanks! 

If you've ticked the box above, it may be to do with the default set up for the Group where emails have been disabled by the O365 admin. I would contact them and see if they can amend the settings.

Hi changed the settings, yet having the same issue. Anyone know a workaround?

I have the feeling im having the same problem. Cant really wrap my head around it. Any updates?

Hi Anonymous is your workspace a new one or a classic one created as when a team Group or Team was set up? If it is a clasic one I would  upgrade to a new workspace and see if that solves the problem.