The new card visual with reference labels appears fine in Desktop, but disappears in Service.
I've isolated my issue to the Details toggle. When OFF, ref labels do not show in service. When ON, ref labels appear in service. I don't need to show any details so need this toggle set to off.
This issue began on 6/17/2024 for myself, and another user in this thread: Another issue related to new card visual
Photo below (left is Desktop and right is Service):
Anonymous
4 Comments
ruxandraalinaHelper I
I have the same issue.
On my side, the issue is solved when turning OFF the tabular format for the reference label. When ON, they disappear.
Two other users reported the same issue here.
Hi all,
We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.Best regards.
Community Support Team_Caitlyn
mcgillaAdvocate III
This is getting silly now, a perfectly running visual is now redundent post an upgrade with no delivery date. My report has big pieces of information missing now. Whats the point of using this tool if you break things at will and not provide any information.
