Status:
Investigating
Issue - Premium per capacity slower than Pro
Hi! 2 weeks ago, I moved the workspace storing a report for about 40 users from Pro to Premium. All good the first week, everything ran just as smoothly as in Pro. However, users recently sta...
We had a similar issue happen to us as well. We just switched to Premium Per Capacity, and we have users who are using bookmarks to access Dashboards, where the dashboard takes minutes to load, where previously it was a few seconds. We found that if the user navigates to the dashboard from the home screen it loads quickly, but when using the bookmark it takes over a minute. Bookmarks to dashboards always loaded fast before, and then when switching to Premium all of a sudden they were very slow. Bookmarks to reports seem to load quickly however.