Intermittent refresh failures: Data source timed out

I was asked to re-post this into this specific forum: We are struggling with intermittent refresh failures. These failures occur across two different On-Premise Data gateway servers that we have....

Gateways

Anonymous

Not applicable

7 years ago

We are facing similar issue - "Unable to connect to the data source undefined."

Created a support ticket and waiting for resolution. As per MS Support recommendation updated the Gateway to latest version 3000.2.252. However after few days, the latest version available of MS portal appears as 3000.1.257. It seems there are issues with the Gateway release and not sure which one to use.

Anyone facing similar issue?

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