how can you help me?

it has the correct access to it: I do not have access it reaches the initial screen but to load the report it gives me the error I sent them.

Thanks for the information, due to this point perhaps you can confirm with the creator of this report that whether he granted access to you to view this report.

In addition, whether this issue only happens in your side, if the report is also shared with others, did they face with the same issue

Best Regards,
Community Support Team _ Yingjie Li