fgjerryjackson's avatar
fgjerryjackson
Regular Visitor
3 years ago
Status:
Investigating

Gateway Data Source Partially Online

Starting earlier this week, we randomly started having refresh failures on a dataset that was primarly using a Folder Data Source connection. After reviewing the datasource on the gateway, the Folder source shows being "Partially Online". When I refresh the data source status again, it will show "Online". I can then refresh the dataset on demand for a short time, but then it will default back to Partially Online after an extended period and fail the next scheduled refresh. Is this a known issue/bug??

8 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi fgjerryjackson 

    This is a new feature as part of the v2 gw/datasource status in GW Admin Portal. If there's a gateway member that's not online in a cluster (even though the cluster itself is online), we'll mark the gateway and datasource status as partially online. 

    If you are having problems with the refresh, please provide details of the error message.

     

    Best Regards,
    Community Support Team _ Ailsa Tao

  • The issue described seems similar to my case; this morning refresh failed; When I check gateway, all are online, but the datasource go through the gateway is partially online for some unknown reason.

  • The issue described seems similar to my case; refresh failed; When I check gateway, all are online, but the datasource go through the gateway is partially online for some unknown reason.

  • MTLSorawit's avatar
    MTLSorawit
    Regular Visitor

    Hello, 

    I found this seem issue follow your described in blog.
    Firstly, found have more alert refresh to run by schdule refresh.
    Moreover, secound to check this status gateway to show partially online.

     

    Please suggestion and comment support to me. How to check or solove this ?
    Anonymous 

    Best regard,

  • samar's avatar
    samar
    Regular Visitor
    how to fix that issue when the gateway is partially online. what causes that
  • samar's avatar
    samar
    Regular Visitor
    how to fix that issue when the gateway is partially online. what causes that