Brnwalker's avatar
Brnwalker
Frequent Visitor
3 years ago
Status:
Needs Info

Filters do not open when entered via web browser on iPhones

When people open the report in their phone browser, they can tap the filters but cannot see the details of the filters. The filters act almost like a photo. They are using iPhones. I'm testing it on my Android phone and I'm not having any issues. can you help?

2 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Brnwalker 

    Is this the case for all iPhone systems? Can you provide the screenshot of the reports from iPhones user ?

     

    Best Regards,
    Community Support Team _ Ailsa Tao

     

  • Brnwalker's avatar
    Brnwalker
    Frequent Visitor

    Hi, Anonymous  we tried iPhone 14, 13, and 11. 13 and 11 have trouble. When they opened the report on their browsers, filters act like that: The filter options appear in a completely different place. (First picture) Or not visible at all. (Second picture)