leudyston's avatar
leudyston
Icon for Helper I rankHelper I
8 years ago
Status:
New

ERROR installing On-premises data gateway (personal mode)

  I'm having a problem to install the On-premises data gateway (personal mode) , when I'm inserting the user and password the installation this error  pops up and I can't to continue the installatio...
Gateways
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi leudyston,

 

Please mask your personal data. 

The cause and the fix could be as follow.

Cause

The user mentioned in the error is the service user (usually NT Service\PBIEgwService), which is not usually the same user as the currently logged in user (e.g. re***nd\je**on).

This error is caused by a missing or corrupt "c:\users\PBIEgwService" folder. There is definitely a problem if you see "c:\users\TEMP". Uninstall reinstall will not fix the problem once the PBIEgwService user is created.

Fix

If the folder is their recycle bin restore it.

If the folder cannot be restored there are two options

  1. Run the service as another user

OR

  1. Recreate the "c:\users\PBIEgwService" folder. To do this follow these steps
    1. Stop the PBIEgwService
    2. open an administrator command prompt
    3. cd c:\users
    4. robocopy default PBIEgwService /MIR /SEC /SECFIX /R:0 /XJ
    5. icacls PBIEgwService /grant PBIEgwService:F /T
    6. Start the PBIEgwService
    7. Configure the gateway

Best Regards,

Dale

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