Anonymous's avatar
Anonymous
Not applicable
3 years ago
Status:
Accepted

DM_GWPipeline_Gateway_TimeoutError

Hello,

 

While I have been using PowerBI Pro for months, I have never find this kind of issue, so I'm asking you in order to understand what could be wrong and fix it as soon as possible.


Some days ago the automatic scheduled refresh in one of our reports is not working after several attempts (while it's working fine in the desktop version).

 

The error message is the following:

 

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: Jade Private.
Cluster URI: WABI-UK-SOUTH-B-PRIMARY-redirect.analysis.windows.net
Activity ID: 83f3306d-0a91-4c00-a3d4-5f74c321c1c5
Request ID: 5d5ef067-af83-a85c-91b1-f64497119c58
Time: 2023-01-03 10:58:02Z

 

I have tested almost everything I know it might impact, but the problem remains. Why can be this happening? 

 

Thanks in advance for your support,

 

Juan Carlos Fernandez

Gateways

16 Comments

  • crf_ce's avatar
    crf_ce
    Regular Visitor
    3 years ago

    Anonymous Is this a large dataset or complex query? Something I have noticed is that in the desktop version you can end up with cached data which will speed the refresh in the desktop version while the published version takes much longer. There are a few settings in the PBI you can try out to see if they help:

     

    • Query Caching
    • Large dataset storage format

     

    In the end I had to streamline the table structure to resolve the gateway issue.

     

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi Anonymous ,

     

    This is acknowledged as an issue.

    We have reported the issue and submitted it to the internal icm platform, No: 260356263. Engineers will do their best to resolve the issue. I will update you here if there is any progress , please be patient.

     

     

    Best regards.
    Community Support Team_ Caitlyn

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi, Anonymous 

     

    Can we get an update in this issue?

     

    Best regards,

     

    Juan Carlos Fernández

  • AxelMrc44's avatar
    AxelMrc44
    New Member
    3 years ago

    Hi,

     

    I have the same problem, do you know how to fix it?

     

    Thanks.

  • Danro01's avatar
    Danro01
    Frequent Visitor
    3 years ago

    Hi, are there any solutions for this problem?

  • Danro01's avatar
    Danro01
    Frequent Visitor
    3 years ago

    Update 300.166.9 seems to have solved this problem for us.

  • Danro01's avatar
    Danro01
    Frequent Visitor
    3 years ago

    ukopytiu 

    How do you mean? English isn't my first language so:)

    It's a software update that got released last week if I'm not mistaken.

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