I've been getting issues for a while now where the ribbon in desktop will become unresponsive. The only buttons that work are those in the quick access toolbar.
This has happened on several versions that have been released. Currently on 2.57.5068.501 64-bit (April 2018).
Doesn't seem to be any consistency in how it happens. Best guess is when Query Editor is closed or possibly when a refresh is done.
Perhaps the UI is not being renabled properly when the refresh dialogue box is closed.
17 Comments
- mikegunns
Helper I
I've been seeing this same issue. Not major but annoying. I've found that minimizing the Power BI window and then opening it back up seems to restore functionality.
- v-qiuyu-msft
Community Support
- Veles
Advocate V
There seems to be no consistency with how it happens. I've just had it happen again after I hit save on the quick access toolbar.
- apostolisNew Member
Hi,
this happens to me as well since Windows Insider Update and the May 2018 Release of PowerBI Desktop
Ribbon is completely unresponsive.
- jcomiranNew Member
Hi
Same problem here.
Any idea how to solve the problem?
ThanksJonatas
- AnonymousNot applicable
I have this issue too. Windows 7 Enterprise. Just got the October 2018 release and the issue still exists.
I've found it only resolves for me if I open a new PBI instance. Once a new instance is opened the rest have their ribbon unlocked.
Any chance that anyone else with this issue is using a remote desktop? That's the only way I use PBI. - MaxW
Advocate II
I also have experienced this problem, it might be related to large/complex datasets, maybe a consequence of datasets consuming all available memory? It does eventually become responsive in my experience but can take several minutes.
- kevin-ky
Advocate II
I've also been having this happen with the December version of Power BI Desktop. It seems to happen after saving using the quicklaunch bar and my data set is fairly large. It eventually becomes responsive after about 5 minutes.
I wonder if might be the save is taking longer than the hour glass indicates and its actually still busy saving but the hourglass has already returned to an Arrow.
- AnonymousNot applicable
This happens on a regular basis for me, also (probably every day I've used Power BI Desktop this year). Every time that I can remember this happening, it's after having saved my workbook. Minimizing and restoring does fix the issue, but it is a major pain
Release: December 2018 Product Version: 2.65.5313.1381 (18.12) (x64) OS Version: Microsoft Windows NT 10.0.14393.0 (x64 en-US) CLR Version: 4.6.2 or later [Release Number = 394802]
- AnonymousNot applicable
I am experiencing with the same issue in the February update.
Version: 2.66.5376.2521 64-bit (February, 2019)
Resizing the window does solve the issue with the bug.