IzaLeo's avatar
IzaLeo
Icon for Advocate I rankAdvocate I
3 years ago
Status:
Investigating

DataSource.Error: <ccon>Web.Contents failed to get contents from Sharepoint

Since monday night, all of my power bi's published on power bi service that used to refresh during the night started to fail and return the error:  Data source errorDataSource.Error: <ccon>Web.Cont...
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Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi  IzaLeo ,

 

Please ensure that the gateway version is up to date and the report has a gateway selected. If there is no gateway selected, the data source might have changed or might be missing.

If you have a Web connector script that’s using the Web.Page function,  you must use a gateway for refresh to work properly.

Open the report in Power BI Desktop and clear the cache (File > Options and Settings > Options). Then refresh the data in the desktop and save it.

If everything is okay in the desktop version and Service is still failing, it might be a failure in the report in service. Changing the pbix file name and publishing it back should fix it for the new dataset.

Change the Privacy Level in Power BI Desktop: Global setting + Current File setting, such that it is not ignoring the privacy of data. Republish the file to Power BI Service, update the credentials to ‘Organizational’ in Power BI Service

 

Best regards.
Community Support Team_Caitlyn

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