Anonymous's avatar
Anonymous
Not applicable
4 years ago
Status:
Accepted

Daily crashes due to WebViewer2

This service causes daily crashes just as it did in the previous version. Not sure why it was rushed to production without further testing. In addition to crashisng, all running instances of webviewer2 must be terminated before PBI is launched again or the program freezes upon load. To make matters worse, recovered files require a full data refresh which can sink another 1 - 2 hours of wasted time in addition to the time lost due to the crash.

Reports

5 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    4 years ago
    Status changed:
    New
    to
    Investigating

    Hi Anonymous  and jmlove0923 ,

     

    May I know whether your issue is happening in Power BI Service or Power BI Desktop? What kind of operation you were doing when you got this crash issue? Is there any errors prompted? If your issue is happening in Power BI Desktop, please disable Power BI infrastructure update in Options(File>Options and Settings>Options) to see whether the performance will be improved. Thanks!

     

    Best Regards,

    Community Support Team _ Caiyun

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    v-cazheng-msft 

     

    The issue occurs in PBI Desktop. The frequency of crashes is similar if not identical to the last version of PBI Deskptop. However, WebViewer was not required then and uninstalling it resolved all issues. It crashes about once every 40 minutes to an hour of running the same instance of the program.

     

    I have two crash reports from today I can send to support. Due to frustration in lack of ease to send these details to Microsoft without opting in to automatically share data, I have not kept record of the last 12 - 14 crashes this week.

     

    I will try changing the infrastructure setting to see if that helps.

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    4 years ago
    Status changed:
    Investigating
    to
    Accepted

    Hi Anonymous jmlove0923 ,

     

    Find existing ICMs(ICM 285128465, ICM 291218800, ICM 294087216) for such kind of issue. Will follow up them and sync here once there is any solution provided.

     

    Thanks for the understanding!

     

    Best Regards,

    Community Support Team _ Caiyun

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