Community SupportHi all,
I see many users report the issue when installing the gateway. As I'm not able to reproduce this issue on my side, I would like to collect detail information then report it internally to PG team.
1. Which link/Where do you download the gateway?
2. Does the issue occur when you install the personal mode gateway or on-premises data gateway? It would be better to see the issue if you could record a video.
3. Please share your OS version.
4. Please collect install log files with us. You can upload them to your OneDrive or Dropbox and send the link to me visa private message.
For personal mode:
C:\Users\<user>\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_*.log.
For on-premise data gateway:
C:\Users\<user>\AppData\Local\Temp\On-premises_data_gateway_*.log
When the error occurs, there should be a button in UI for you to see log files as well.
Best Regards,
Qiuyun Yu