Everytime we try to upgrade to a pro plan, we get the following error:
Something went wrong.
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID25dd39bd-7061-2fe2-578a-83983a824add
Request ID62d117bb-fc8a-9cf3-76f3-704a6ad08939
Correlation ID29348a04-bdf5-5e95-e916-b6df0a9d6545
TimeWed Jan 18 2017 16:50:48 GMT-0500 (EST)
Version13.0.1700.1007
How do we actually upgrade?
4 Comments
Where did you get above error message? Could you please provide a full screenshot?
Best Regards,
Herbert
- Status changed:NewtoNeeds Info
Subscriptions within PowerBI panel is blank (tested on chrome & safari. Screenshot attached)
And then going through https://powerbi.microsoft.com/en-us/pricing/ yields the error message (also attached).
Could you please try it in a different network environment? If you have issue open the page in office, you can try it at home.
Best Regards,
Herbert
