atifakram's avatar
atifakram
Frequent Visitor
3 years ago
Status:
Investigating

Account Authentication

 

Above is what I am getting while trying to sign in via the mobile device.

 

Mobile

2 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Community Support
    3 years ago
    Status changed:
    New
    to
    Investigating

    Hi atifakram,

     

    Did you ever login in successfully before? What’s the version of your mobile app? Is it the latest version? Are you using the IOS app or Android app? If you close the app and try again, will you also see this error?

     

    Best Regards,

    Community Support Team _ Caiyun

  • atifakram's avatar
    atifakram
    Frequent Visitor
    3 years ago

    Yes, I have been using Power BI since 2015 and on mobile too. I am using an android device. Tried multiple times, but to no avail even installed multiple times.

     

    Best,

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