IT Help Desk Dashboard

IT Help Desk Dashboard

  

About the Dashboard:

 

Dashboard Highlights:

      Overview Page:  Gives a high-level summary of tickets, SLA compliance, resolution time, and satisfaction trends vs last year.

  Performance Page:  Offers in-depth insights into agent performance, SLA adherence, and ticket priorities, with dynamic comparisons.

      Ticket View Page:  Displays detailed ticket-level data, including request type, issue category, priority, resolution time, and satisfaction rating, all in an interactive, user-friendly table.

 

Design Focus:

       - Consistent purple theme for a professional and modern UI

       - KPI cards with trend lines and YoY variance for quick performance insights

       - Balanced layout and typography for executive-level readability

       - Interactive filters and visuals for data exploration and decision-making

 

Key Metrics Tracked:

       - Total Tickets & SLA Compliance

       - Average Resolution Time

       - Customer Satisfaction Rate

       - Priority Distribution

       - Agent Performance Rankings

 

 

Thanks,

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