Forum Discussion
Users are getting authentication prompt then Error 401 when using edge with work server
Morning Icey, thanks for the response.
Its powerBI report server 15.0.2.557
I am not sure if Edge was used before successfully but I can only assume it has been, the issue was reported last week by users and we have tested on multiple machines in IT since, all windows 10. I have tried with edge ver 99.xxx and the latest which was 100.xx.
Community SupportHi Anonymous ,
So you are using August 2018, which released on August 30, 2018. It's a very old version. Give me some time to test.
In addition, you might be able to try another newer version: Change log for Power BI Report Server - Power BI | Microsoft Docs.
Best Regards,
Icey
Thank you Icey, I look forward to your test results. For the upgrade, do you know if upgrading the work server to January 2022 release will affect any of the older PowerBI reports? We currently have the workaround (use Chrome) so I have some time to find a fix. I worry that upgrading the work server could cause other issues.
- Icey
Hi Anonymous ,
I have tested with PBIRS Aug 2018. But it works well. Maybe you can check the log of PBIRS at C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles.
Reference: Reporting Services Log Files and Sources - SQL Server Reporting Services (SSRS) | Microsoft Docs
Or you can try to uninstall plugins and reset Edge to see if it is caused by the custom setting of Edge.
And for upgrading PBIRS, to my knowledge, it won't affect the older Power BI Reports.
But there is one thing to note that the models are with enhanced metadata from Oct 2020. And when you are using Jan 2022 PBIRS, it would be better to create your reports based on the corresponding version of PBI Desktop (optimized for Power BI Report Server).
Before you upgrade a report server, we recommend the following steps to back up your report server.
1. Backing up the encryption keys
2. Backing up the report server databases
3. Backing up the configuration files
Reference: Upgrade Power BI Report Server - Power BI | Microsoft Docs
Best Regards,
Icey
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Icey,
Ok so I bit the bullet and took a snapshot of the server and DB backups prior. I am now on Jan2022 version. Unfortunately the issue persists and only with Edge. I have tried from multiple machines INCLUDING clearing all cookies and resetting edge to defaults but still get repeatedly prompted for authentication and eventually a 401 error. Any other ideas? Specifically, which logs should I check out? I have them ordered by date/time stamp and the latest ones dont show login errors...
At least so far we are on a newer version 🙂