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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Users are getting authentication prompt then Error 401 when using edge with work server

We have tried with a few different users and all have the same repeated prompts for credentials. I have tried all combinations with/without UPN or DOMAIN etc and just get repeated prompt, clicking ca...
authentication
error 401
PowerBI Work Server
Icey's avatar
Icey
Icon for Community Support rankCommunity Support
4 years ago

Hi Anonymous ,

 

What's the version of your Power BI Report Server and Microsoft Edge?

Does it work previously? When does this issue start to appear?

 

 

Best Regards,

Icey

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Morning Icey, thanks for the response.

 

Its powerBI report server 15.0.2.557

 

I am not sure if Edge was used before successfully but I can only assume it has been, the issue was reported last week by users and we have tested on multiple machines in IT since, all windows 10. I have tried with edge ver 99.xxx and the latest which was 100.xx.

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi Anonymous ,

     

    So you are using August 2018, which released on August 30, 2018. It's a very old version. Give me some time to test.

     

    In addition, you might be able to try another newer version: Change log for Power BI Report Server - Power BI | Microsoft Docs.

     

     

    Best Regards,

    Icey

    • Anonymous's avatar
      Anonymous
      Not applicable
      4 years ago

      Thank you Icey, I look forward to your test results. For the upgrade, do you know if upgrading the work server to January 2022 release will affect any of the older PowerBI reports? We currently have the workaround (use Chrome) so I have some time to find a fix. I worry that upgrading the work server could cause other issues.

      • Icey's avatar
        Icey
        Icon for Community Support rankCommunity Support
        4 years ago

        Hi Anonymous ,

         

        I have tested with PBIRS Aug 2018. But it works well. Maybe you can check the log of PBIRS at C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles.

         

        Reference: Reporting Services Log Files and Sources - SQL Server Reporting Services (SSRS) | Microsoft Docs

         

        Or you can try to uninstall plugins and reset Edge to see if it is caused by the custom setting of Edge.

         

         

        And for upgrading PBIRS, to my knowledge, it won't affect the older Power BI Reports. 

         

        But there is one thing to note that the models are with enhanced metadata from Oct 2020. And when you are using Jan 2022 PBIRS, it would be better to create your reports based on the corresponding version of PBI Desktop (optimized for Power BI Report Server).

         

        Before you upgrade a report server, we recommend the following steps to back up your report server.

         

        1. Backing up the encryption keys

        2. Backing up the report server databases

        3. Backing up the configuration files

         

        Reference: Upgrade Power BI Report Server - Power BI | Microsoft Docs

         

         

        Best Regards,

        Icey

         

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