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13bishg's avatar
13bishg
New Member
8 years ago

Unable to load the model for published report

I have a published PowerBI report that has worked well for months. The data sources are online OneDrive Excel files and our company SalesForce website. Today I just recieved the error message that the report was 'Unable to load the model. Please try again later or contact support..'. I am very perplexed. The report refreshes fine in desktop mode and I have tried re-publishing it and it goes well. But when I go to open the rerpot on line I recieve that error message. I just upgraded to the newest version (June 2018) of PowerBI this morning, maybe it is a compatiabality issue? I need a resolution ASAP

7 Replies

  • ismaelumpierrez's avatar
    ismaelumpierrez
    Frequent Visitor
    8 years ago

    I am having the same issue, it happens to some users only and in my case the data source is an SSAS multidimensional on premises.

    Can you please check ASAP?

     

    regards.

    • miltenburger's avatar
      miltenburger
      Icon for Helper V rankHelper V
      7 years ago

      HI ismaelumpierrez ,

       

      I'm having the same issue right now, do you have a solution for this problem?

      I can't open the file on desktop and I can't open my published report...

  • vcoulon's avatar
    vcoulon
    Regular Visitor
    8 years ago

    Hi

    We have the same issue

    We upgraded from november 2017 version of PBI Report Server to March 2018 yesterday

    And since we've been able to upload a file ! Yeah !

    But the file got the worst ! Can't load model ! And it is the same for all users.

     

    Any idea on how to solve it ?

     

    Tip : yes we tried to modify it twice on desktop then reupload, no change.

    • vcoulon's avatar
      vcoulon
      Regular Visitor
      8 years ago

      I've found something :

       

      Try not just to reupload the same file

      Try to 1 / delete the file not working then 2/ reupload it

       

      For me, data source section was unmanageble before this manipulation

      After that, I can modify the data source connection and I have the whole file working

  • andymc123's avatar
    andymc123
    Icon for Advocate III rankAdvocate III
    8 years ago

    Same thing keeps happening to me as well.  My report is sveral months old, and just since the June 2018 update have I seen issues.  My data moel is built from both SQL Server and Excel files.  When I run in Power BI Desktop it works just fine, but once I publish it I keep getting the "Something went wrong" Unable to load data model error, and lots of little spinning gifs on the report in the Power BI Portal as it is attempting to load.

     

    I am going to try the delete and upload method mentioned, but I would like to hear if there is a better fix.

    • andymc123's avatar
      andymc123
      Icon for Advocate III rankAdvocate III
      8 years ago

      deleteing both the report and the dataset, and then uploading again seems to have done the trick...for now anyway

      • vcoulon's avatar
        vcoulon
        Regular Visitor
        8 years ago

        Some more explanation :

        Sometimes you need to hide/unhide a file.

        For us, it's the transition from hide to unhide or from unhide to hide that breaks the data source link.

        To change visibilty, use following steps :

         

        1/ Hide or Unhide

        2/ Reupload from the file management3/ You're fine