Forum Discussion
The webpage keeps refreshing repeatedly and non-stop
After installing the Power BI RS version (Sep 2025), if user permissions are not assigned, the webpage will continuously refresh in a loop
. PLS help to resolve it, this is very importment, thanks.
Hi Simonawu ,
Thank you for reaching out to the Microsoft Community Forum.
This is a known behavior in Power BI Report Server (PBIRS) when permissions are not properly configured after an upgrade or fresh installation.
PBIRS uses Windows Authentication either NTLM or Kerberos for user access. If the user accessing the portal does not have permissions, not added as a PBIRS admin or to a security role, the server tries to authenticate repeatedly, causing the refresh loop. This is common after upgrades because previous permissions might not carry over correctly.
Please try below things to fix the issue.
1. Log in with an account that is a PBIRS Administrator.
2. Go to Site Settings --> Security and add the required domain users or groups.
3. Assign them roles like System Administrator or Content Manager as needed.
If You Cannot Log In, Use Report Server Configuration Manager:
1. Go to Web Portal URL and ensure it’s accessible.
2. If you still can’t log in, use SQL Server Management Studio (SSMS): Connect to the PBIRS database (ReportServer). Run below query to add an admin:
INSERT INTO [ReportServer].[dbo].[Users](UserName, SID, AuthType)
Then assign roles in the PolicyUserRole table.
Cross-Version Upgrade: Upgrading from Jan 2025 (202501) to Sep 2025 (202509) should not break authentication, but it may reset permissions if the database was reconfigured. Always back up the ReportServer database and RSReportServer.config before upgrading.I hope this information helps. Please do let us know if you have any further queries.
Regards,
Dinesh
8 Replies
Thanks for your reply. but I don't know how to determine whether we are using Kerberos auth or NTLM. Here are some information I have looked up.
Service Account: PBIRS is running under the NT SERVICE\PowerBIReportServer virtual account.
End Users: Access the PBIRS portal using their individual domain credentials (DOMAIN\username) from their workstations.
Vanchy_LiaoAdvocate IV
Yes, I saw your post. My version was upgraded from 202501 to 202509. I'm not sure if it has something to do with cross-version upgrading.
v-dineshyaCommunity Support
Hi Simonawu ,
Thank you for reaching out to the Microsoft Community Forum.
This is a known behavior in Power BI Report Server (PBIRS) when permissions are not properly configured after an upgrade or fresh installation.
PBIRS uses Windows Authentication either NTLM or Kerberos for user access. If the user accessing the portal does not have permissions, not added as a PBIRS admin or to a security role, the server tries to authenticate repeatedly, causing the refresh loop. This is common after upgrades because previous permissions might not carry over correctly.
Please try below things to fix the issue.
1. Log in with an account that is a PBIRS Administrator.
2. Go to Site Settings --> Security and add the required domain users or groups.
3. Assign them roles like System Administrator or Content Manager as needed.
If You Cannot Log In, Use Report Server Configuration Manager:
1. Go to Web Portal URL and ensure it’s accessible.
2. If you still can’t log in, use SQL Server Management Studio (SSMS): Connect to the PBIRS database (ReportServer). Run below query to add an admin:
INSERT INTO [ReportServer].[dbo].[Users](UserName, SID, AuthType)
Then assign roles in the PolicyUserRole table.
Cross-Version Upgrade: Upgrading from Jan 2025 (202501) to Sep 2025 (202509) should not break authentication, but it may reset permissions if the database was reconfigured. Always back up the ReportServer database and RSReportServer.config before upgrading.I hope this information helps. Please do let us know if you have any further queries.
Regards,
Dinesh
- v-dineshya
Hi Simonawu ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. And, if you have any further query do let us know.
Regards,
Dinesh
- v-dineshya
Hi @Simonawu ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. And, if you have any further query do let us know.
Regards,
Dinesh
