Forum Discussion
Something Went Wrong when opening report PBIRS
It was a firewall issue we believe. 24 hours after posting this, and complaining to the platform team about it, the error magically went away. The platform team never reported back what they did, sadly.
Super UserThe first place to check would be the log files. These will be found on the PBIRS server and are usually located at
c:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles
If you are running SSRS (.rdl) reports check the most recent ReportingServicesService_*.log file.
If you are running Power BI (.pbix) reports check the most recent RSPowerBI_*.log file.
Hopefully one of these logs will have more information which you could either use to help fix this issue or post back here if you can't make sense of it.
If these are rdl reports and you are using windows credentials have you configured Kerberos? (if you have moved from 1 server to 2 this is one of the key changes you would need to make for window auth to work)
It was a firewall issue we believe. 24 hours after posting this, and complaining to the platform team about it, the error magically went away. The platform team never reported back what they did, sadly.