Forum Discussion
Power BI Report Server: Not Able to Refresh
To Whom It May Concern:
I need some help please.
I have Power BI Report Server Set up with a Hospital Organization. Please do not confuse this with Power BI Service and or Fabric, I am using Power BI Report Server.
No matter what dashboard I have published, I am not able to schedule a refresh, where I am getting the below error:
An error has occurred. The item '/Any dashboard published' cannot be found.'
The error makes no sense to me as its published, I am able to access it, use it etc. I have embeded my credentials in the dashboard. I am successful in connections with the data source. I have been back and forth reading on Microsoft's website were explainations do not make sense. I have looked on Youtub, but, they only provide demonstrations using Power BI Service, "not" Power BI Report Server.
Please provide feedback/solutions,
Thank You.
Thank you Vanchy_Liao
Hi, lynnma
First, you need to check whether the following service URL can be accessed normally:
It should look something like this:
If you can't access it, you can't create a scheduled refresh. Here are some things you need to try:
1. Try to use a domain user with permissions:
2.Try using the sa as the database credentials:
It is recommended to open the browser developer mode and check the error code, which should be the following query:
Finally, check your log file below:
The log file will be located in your installation directory, and below is the default path
C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFilesIf you still have any questions or need more support, please feel free to let us know. We are more than happy to continue to help you.
Thank you for your patience and look forward to hearing from you.Best Regards
Jianpeng Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
V-Jianpeng-msft,
Thank you very much for providing this reponse. As it turns out, this was the solution. Implementing the suggested changes solved the problem after a complete shut down and start back up of the Power BI Report Server. I scheduled a refresh for a Power BI Dashboard that pulled over 8 million records with aggregations successfully. The refresh of the data took less than 30mins to complete.
Thank You Very Much!
Extremely Appreciative,
Mark L.
13 Replies
Hi lynnma ,
Check out the PBIRS log (C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles) and find out which error is.
You can find document here.
Thank you Vanchy_Liao
Hi, lynnma
First, you need to check whether the following service URL can be accessed normally:
It should look something like this:
If you can't access it, you can't create a scheduled refresh. Here are some things you need to try:
1. Try to use a domain user with permissions:
2.Try using the sa as the database credentials:
It is recommended to open the browser developer mode and check the error code, which should be the following query:
Finally, check your log file below:
The log file will be located in your installation directory, and below is the default path
C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFilesIf you still have any questions or need more support, please feel free to let us know. We are more than happy to continue to help you.
Thank you for your patience and look forward to hearing from you.Best Regards
Jianpeng Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
V-Jianpeng-msft,
Thank you very much for providing this reponse. As it turns out, this was the solution. Implementing the suggested changes solved the problem after a complete shut down and start back up of the Power BI Report Server. I scheduled a refresh for a Power BI Dashboard that pulled over 8 million records with aggregations successfully. The refresh of the data took less than 30mins to complete.
Thank You Very Much!
Extremely Appreciative,
Mark L.
Hi, lynnma
I wish you all the best. Previously we have provided a solution to help you solve the problem. Since we haven't heard back from you yet, I'd like to confirm if you've successfully resolved this issue or if you need further help?
If yes, you are welcome to share your workaround and mark it as a solution so that other users can benefit as well. If you find a reply particularly helpful to you, you can also mark it as a solution.
If you still have any questions or need more support, please feel free to let us know. We are more than happy to continue to help you.
Thank you for your patience and look forward to hearing from you.Best Regards
Jianpeng Li
Please reference the attached screen shots.
The below feedback did "not" solve the problem The problem still is transpiring.
1.) I have changed the Serive Account to "Use another account: " with my credentials.
Please note: Service Account: When changing from "Use built-in account" to "Use another account:" the following transpired that is "not" indicated in the below feedback:
When clicking on applying, it prompts to "Backup Encryption Key" I do not understand why its asking me this. When I click on the elipses for "File Location:" I am seeing three different files:
a.) Encryption Key.snk,
b.) Power BI Encryption Key SA.snk and
c.) Updated Encryption Key Power BI.snk.
I used Power BI Encryption Key SA.snk
2.) Next, I have changed the Database Credentials to SA with PW.
Also, The Web Service URL has not changed, please see attached of what I am seeing:
Note: I have created two folders in Power BI Report Server Home as well as a few different Power BI Dashboards.
See below reply, please and thank you.
