Forum Discussion
power bi desktop may 2022 will not launch
Hi,
I was having issues with January 2022 version of Power BI Desktop customized for RS. When I tried to launch i would see error "Cannot invoke on webview2 web browser in its current state"
After several reading online, I decided to upgrade to the latest version May 2022. Now when I try to open Power BI Desktop, It does not launch at all.
Has anyone experienced this? Any help would be appreciated
Regards,
Hi baraea ,
try below steps:
1. Press Win + R and type: services.msc
2. Check if you have BitLocker Enablement Tool Service and Bit Locker Drive Encryptation Service running.
3. If you have both, you should ask to the IT team that disable the BitLocker Enablement Tool.refer:
https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620
And you could test to uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"refer:
https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620
Did I answer your question? Mark my post as a solution!
Best RegardsLucien
6 Replies
josef78Memorable Member
do you have installed latest Edge browser (or WebView2 runtime) on this machine?
- v-luwang-msft
Community Support
Hi baraea ,
try below steps:
1. Press Win + R and type: services.msc
2. Check if you have BitLocker Enablement Tool Service and Bit Locker Drive Encryptation Service running.
3. If you have both, you should ask to the IT team that disable the BitLocker Enablement Tool.refer:
https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620
And you could test to uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"refer:
https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620
Did I answer your question? Mark my post as a solution!
Best RegardsLucien
Hi Lucien,
I dont have the bit lockers shown so considering the other option; do i delete the Power BI Desktop folder in this path or just some files? Can u specify what to delete please
C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
regards,
- v-luwang-msft
Hi baraea ，
I apologise for not expressing myself clearly.Delete the Power BI Desktop folder in this path.
Best Regards
Lucien
- v-luwang-msft
Hi baraea ,
Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.Best Regards
Lucien
