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M_Misselbrook's avatar
M_Misselbrook
New Member
2 months ago
Solved

Error loading Power BI report

Hi all, would anyone be able to assist with the following. I'm trying to view our company Power BI reports via a shared account. The shared account has the relevant permissions and it has previously ...
Problem viewing reports in Power BI Report Server
  • trivedisunita's avatar
    trivedisunita
    2 months ago

    Hi M_Misselbrook 

    Thanks for shring this. 

    This usually happens when the shared account’s access token or permissions have expired or changed. Even if the account still has rights, Power BI Service may block shared credentials depending on tenant policies.

    Here are the common fixes you can try-

    1. Clear cached credentials-  In Power BI Desktop - File -Options - Data Source Settings - clear the saved credentials for that account, then re‑sign in.

    2. Check tenant restrictions-Some organizations disable shared accounts for Power BI due to security policies.

    3. Confirm with your admin if shared logins are still allowed.

    4.Verify license-The shared account must have a valid Power BI Pro or Fabric license to view reports. If the license expired, access will fail.

    5. Re‑share the report-Ask the report owner to re‑share it directly with your personal account instead of relying on the shared one.

     

    if the tenant  blocks shared logins, you’ll need to use your own account with proper permissions.

     

    If this reply helped mark it a solution,this keeps the community strong and motivated to contribute continously.

     

    Thanks 

    sunita

     

     

trivedisunita's avatar
trivedisunita
Continued Contributor
2 months ago

Hi M_Misselbrook 

Thanks for shring this. 

This usually happens when the shared account’s access token or permissions have expired or changed. Even if the account still has rights, Power BI Service may block shared credentials depending on tenant policies.

Here are the common fixes you can try-

1. Clear cached credentials-  In Power BI Desktop - File -Options - Data Source Settings - clear the saved credentials for that account, then re‑sign in.

2. Check tenant restrictions-Some organizations disable shared accounts for Power BI due to security policies.

3. Confirm with your admin if shared logins are still allowed.

4.Verify license-The shared account must have a valid Power BI Pro or Fabric license to view reports. If the license expired, access will fail.

5. Re‑share the report-Ask the report owner to re‑share it directly with your personal account instead of relying on the shared one.

 

if the tenant  blocks shared logins, you’ll need to use your own account with proper permissions.

 

If this reply helped mark it a solution,this keeps the community strong and motivated to contribute continously.

 

Thanks 

sunita