Forum Discussion
Error in visuals from outside - Couldn't retrieve the data for this visual
Hi MarieKAA ,
Thanks for taking the time to test those changes and for describing your findings so clearly.
Based on what you’ve shared, it does seem like the issue isn't due to report size or complexity. Visuals loading only after changing or removing a filter, or switching pages and coming back, suggests the report server may be slow or having trouble handling requests from outside your network. This could involve how slicer interactions are queued or processed, especially when multiple requests hit the server in quick succession.
Please check whether a proxy, gateway, or firewall in your network setup is affecting the behavior when you’re accessing the report remotely. These can sometimes cause request delays or even partially block content, leading to the kind of pattern you’re seeing.
You can also try opening the report in a browser, press F12 to open developer tools, and check the Network tab. This can show if any requests are slow or failing when you use filters, which might help explain the issue.
Please feel free to share any findings.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.Thank you.
Community SupportHi MarieKAA ,
Just checking in to see if you query is resolved and if any responses were helpful. If so, kindly consider marking the helpful reply as 'Accepted Solution' to help others with similar queries.
Otherwise, feel free to reach out for further assistance.
Thank you.
v-veshwara-msft We haven't solved the problems yet. I have been looking at the logfiles, and are wondering about some of them.
The file "RSHostingService_xxx" only contains this line repeated: "xxx|INFO|xx|Catalog max connection pool size: 500" - is this a problem?
The file "RSPortal_xxx" contains info about "Received request" from my user and "sending response". But it also once in a while repeats the line "|WARN|xx|Received a request with an unmatched or no authentication scheme. 401" - is this a problem?
Thank you.
- v-veshwara-msft
Hi MarieKAA ,
Thanks for sharing these details.While I'm not directly involved with how the logs are processed, here's some general guidance that might help you and your team investigate further.
For the RSHostingService log repeating the line "Catalog max connection pool size: 500", that usually just indicates a standard configuration setting. I don’t believe that alone would be the cause of visuals not loading.
The warning in the RSPortal log "Received a request with an unmatched or no authentication scheme. 401"might be worth looking into. A 401 usually means the server received a request that wasn’t authenticated properly. It could happen occasionally and not cause issues, but if it’s happening during filtering or visual loading, it might point to a delay or failure in how the session or credentials are handled, especially for users outside the internal network.
It might help to check with your network or security team whether there are any proxy, firewall, or timeout configurations that could interrupt authenticated requests. If authentication or session tokens are getting dropped or timing out, that could explain some of the behavior you're seeing.
You could also try performing a hard restart of the Power BI Report Server. It can sometimes help clear up temporary glitches or issues with background processes that may be affecting report behavior.
Microsoft often includes fixes in the updates for issues that are tricky to isolate.
In past versions, users with similar issues were able to resolve them by following the guidance shared in this discussion: Solved: Re: Issue: Power BI RS May 2023 release - Child Pr... - Microsoft Fabric Community
You might find the link helpful to review.
If none of the above options help, and your network team has ruled out any blocking or timeout issues, it may be a good idea to raise a support ticket with Microsoft. That way, they can take a closer look at logs and configuration in your specific environment.
Microsoft Fabric Support and Status | Microsoft Fabric
Hope this helps. Please reach out for further assistance.
If this post helps, then please consider to give a kudos and Accept as the solution to help the other members find it more quickly.Thank you.
- v-veshwara-msft
Hi MarieKAA ,
We’re following up once more regarding your query. If it has been resolved, please mark the helpful reply as the Accepted Solution to assist others facing similar challenges.
If you still need assistance, please let us know.
If you have raised a support ticket with Microsoft and received a resolution, please consider sharing the solution details to help others in the community.
Thank you.