Forum Discussion
Error in visuals from outside - Couldn't retrieve the data for this visual
Hi MarieKAA ,
Thanks for taking the time to test those changes and for describing your findings so clearly.
Based on what you’ve shared, it does seem like the issue isn't due to report size or complexity. Visuals loading only after changing or removing a filter, or switching pages and coming back, suggests the report server may be slow or having trouble handling requests from outside your network. This could involve how slicer interactions are queued or processed, especially when multiple requests hit the server in quick succession.
Please check whether a proxy, gateway, or firewall in your network setup is affecting the behavior when you’re accessing the report remotely. These can sometimes cause request delays or even partially block content, leading to the kind of pattern you’re seeing.
You can also try opening the report in a browser, press F12 to open developer tools, and check the Network tab. This can show if any requests are slow or failing when you use filters, which might help explain the issue.
Please feel free to share any findings.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.Thank you.
Once again, thank you for your answer. I have tried to minimize the report in a matter of ways: removing sync slicers, deleting slicers, deleting visuals, deleting hierarchy slicers, deleting report pages and nothing works.
It puzzles me, that I cannot load a visual at first try or at first try when filtering, but I can "force" it to load, by choosing another filter or another page. When I am down to one report page, I can load the filter result by: Choosing the filter (cannot load) -> choosing another filter from another slicer (cannot load) -> remove the second filter -> THE FIRST FILTER RESULT LOADS... So kond of the same as when chooing another report page and go back.
Can this help to explain the problem and find a solution?
Best Regards
Community SupportHi MarieKAA ,
Thanks for taking the time to test those changes and for describing your findings so clearly.
Based on what you’ve shared, it does seem like the issue isn't due to report size or complexity. Visuals loading only after changing or removing a filter, or switching pages and coming back, suggests the report server may be slow or having trouble handling requests from outside your network. This could involve how slicer interactions are queued or processed, especially when multiple requests hit the server in quick succession.
Please check whether a proxy, gateway, or firewall in your network setup is affecting the behavior when you’re accessing the report remotely. These can sometimes cause request delays or even partially block content, leading to the kind of pattern you’re seeing.
You can also try opening the report in a browser, press F12 to open developer tools, and check the Network tab. This can show if any requests are slow or failing when you use filters, which might help explain the issue.
Please feel free to share any findings.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.
Thank you.