Forum Discussion
Error in visuals from outside - Couldn't retrieve the data for this visual
Hi MarieKAA ,
Thanks for taking the time to test those changes and for describing your findings so clearly.
Based on what you’ve shared, it does seem like the issue isn't due to report size or complexity. Visuals loading only after changing or removing a filter, or switching pages and coming back, suggests the report server may be slow or having trouble handling requests from outside your network. This could involve how slicer interactions are queued or processed, especially when multiple requests hit the server in quick succession.
Please check whether a proxy, gateway, or firewall in your network setup is affecting the behavior when you’re accessing the report remotely. These can sometimes cause request delays or even partially block content, leading to the kind of pattern you’re seeing.
You can also try opening the report in a browser, press F12 to open developer tools, and check the Network tab. This can show if any requests are slow or failing when you use filters, which might help explain the issue.
Please feel free to share any findings.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.Thank you.
Thank you so much for your answer. Unfortunately I wrote a mistake in my question. The charts are not "custom", but "Clustered column charts". So your solutions do not seem fit for me. Would you be able to help on this? Should I create a new updated post with the correct information?
Community SupportHi MarieKAA ,
Thanks for the clarification - no worries at all, and there’s no need to create a new post. We can continue right here.
Since you're using built-in visuals like Clustered Column Charts, the issue is likely not related to custom visuals. Based on your description, it might be due to a few other factors. One common cause is network latency or proxy issues when accessing Power BI Report Server from outside your internal network. Even standard visuals can fail to render properly if there’s a slow or unstable connection, especially during slicer interactions.
Another possibility is that the heavy use of slicers and synced filtering across pages is putting a lot of load on the report engine. With 11 slicers and multiple visuals per page, it can slow things down - particularly if you're connecting over VPN or a slower external network.
In some cases, browser behavior or session timeouts can also cause visuals to not render correctly.
To move forward, you could try a few things. First, check the report from a faster or wired connection outside your network and see if that helps. Then, try reducing the number of slicers on one page temporarily to see if the performance improves. You can also test the report in a different browser or clear your browser’s cache and cookies - sometimes that makes a difference. And if it’s possible, try publishing a simplified version of the report with fewer visuals and slicers just to see if the issue is tied to complexity.
Hope this helps. Please reach out for further assistance.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.
Thank you.
.
Once again, thank you for your answer. I have tried to minimize the report in a matter of ways: removing sync slicers, deleting slicers, deleting visuals, deleting hierarchy slicers, deleting report pages and nothing works.
It puzzles me, that I cannot load a visual at first try or at first try when filtering, but I can "force" it to load, by choosing another filter or another page. When I am down to one report page, I can load the filter result by: Choosing the filter (cannot load) -> choosing another filter from another slicer (cannot load) -> remove the second filter -> THE FIRST FILTER RESULT LOADS... So kond of the same as when chooing another report page and go back.
Can this help to explain the problem and find a solution?
Best Regards
- v-veshwara-msft
Hi MarieKAA ,
Thanks for taking the time to test those changes and for describing your findings so clearly.
Based on what you’ve shared, it does seem like the issue isn't due to report size or complexity. Visuals loading only after changing or removing a filter, or switching pages and coming back, suggests the report server may be slow or having trouble handling requests from outside your network. This could involve how slicer interactions are queued or processed, especially when multiple requests hit the server in quick succession.
Please check whether a proxy, gateway, or firewall in your network setup is affecting the behavior when you’re accessing the report remotely. These can sometimes cause request delays or even partially block content, leading to the kind of pattern you’re seeing.
You can also try opening the report in a browser, press F12 to open developer tools, and check the Network tab. This can show if any requests are slow or failing when you use filters, which might help explain the issue.
Please feel free to share any findings.
If this post helps, then please consider to Accept as the solution to help the other members find it more quickly and a kudos would be appreciated.Thank you.