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WithwindOK's avatar
WithwindOK
Advocate I
9 months ago
Solved

Data refresh error

In the September 2025 version, during data refresh, multiple reports randomly reported errors similar to the following: SessionID: fb9f202c-e4cf-4504-b604-0f52f95b86ab [0] 0: Couldn't find database:...
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  • v-dineshya's avatar
    v-dineshya
    9 months ago

    Hi WithwindOK ,

    Please try the troubleshooting steps, which i was suggested in my previous response. In addition to that, Colud you please try the below steps to fix the issue.

     

    1. Please check the RSPortal, RSService, and AS logs at the time of the failure. check for memory pressure, timeouts, or model loading errors.

     

    2. Check the server hosting PBIRS has sufficient RAM and CPU. Increase the MaxMemoryLimit setting in RSHostingService.config.

     

    3. If multiple reports are refreshing simultaneously, try to refresh one by one report to reduce load.

     

    4. Use the latest PBIRS version. Sometimes bugs in older versions cause intermittent issues.


    5. Large models may fail to load under constrained resources. remove unused columns and aggregate the data.

     

    6. Re-upload the affected reports to PBIRS. Validate that the model loads correctly in PBIRS after upload.

     

    I hope this information helps. Please do let us know if you have any further queries.

     

    Regards,

    Dinesh

tayloramy's avatar
tayloramy
Super User
9 months ago

Hi WithwindOK, 

 

Can you share screenshots of the error?  

 

Is this error happening in desktop, or only once you upload it to report server? 

What are your data sources? 

 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.

v-dineshya's avatar
v-dineshya
Community Support
9 months ago

Hi WithwindOK ,

Thank you for reaching out to the Microsoft Community Forum.

 

HI tayloramy , Thank you for your prompt response.

 

Hi WithwindOK , As mentioned by tayloramy , Could you please provide more details regarding error? We are happy to assit you.

 

Regards,

Dinesh