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ManOnAMission's avatar
ManOnAMission
Frequent Visitor
2 years ago

Dashboard crashes once opening

Hello to all! Something really weird and bad happens to all of my dashboards in the last two months: Everytime any of my users is entering to a dashboard (any dashboard, it happens in all of them) ...
"Power BI Report Server"
aduguid's avatar
aduguid
Icon for Memorable Member rankMemorable Member
2 years ago

Can you post the text of the technical details from the error message?

ManOnAMission's avatar
ManOnAMission
Frequent Visitor
2 years ago

It only says "undefined",  request ID, status code = 500, and the time 

  • aduguid's avatar
    aduguid
    Icon for Memorable Member rankMemorable Member
    2 years ago

    What debugging have you done?

     

    Did you check the log files in the report server? C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

     

    Do you have a test instance running as well? If so, does the same error occur on that instance?

     

    Did you upgrade recently or has there been any server patching?

     

    Does this occur in all browsers? e.g. Microsoft Edge, Chrome, Firefox

     

    What version of PBIRS are you running?

     

    • ManOnAMission's avatar
      ManOnAMission
      Frequent Visitor
      2 years ago

      In the log file, Every time the dashboard gets entered to it gets a response code of 500.

       

      Not a test instance but happens to every dashboard

       

      I didn't upgrade. What does server patching mean?

       

      Happens in any browser.

       

      Thanks for the reply!