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Niko158's avatar
Niko158
Frequent Visitor
2 years ago
Solved

Can't refresh reports. On-Premise Gateway / DNS Problem?

Hello, I have a problem with data refresh through an On-Premise Gateway. Both planned and manual refresh are causing issues. All reports are affected. It usually takes too long to refresh (over 10 m...
"scheduled refresh"
Data Gateway
dns
gateway
Network
On-Premise Datagateway Service
Report Refresh
scheduled refresh
  • Niko158's avatar
    Niko158
    2 years ago

    Thank you for your answer. I couldn't run a test yesterday, because the option is not shown under Diagnostics.

    The problem seems to have been solved today. All g0-g15 domains are now returning public IP addresses and are reachable. Every dataset is refreshing normally.

lbendlin's avatar
lbendlin
Icon for Super User rankSuper User
2 years ago

on all of your gateway cluster members run a fresh network port test.  

 

in case of issues raise a ticket.