Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Auto refresh fails the credentials are invalid

Hi all, We have a Power BI Dashboard that reads Cherwell data as a data source. We have it scheduled for auto refresh during the night. The auto fresh frequently fails with ' (500): Internal Server...
authentication
Cherwell
dataset refresh
FarhanAhmed's avatar
FarhanAhmed
Icon for Community Champion rankCommunity Champion
4 years ago

When this error happens it starts continuously failing of data refreshes? or is it a one-off failure?

What is the authentication you are using?

If you are using any access token for authentication, kindly make sure that it is not expiring. Otherwise, this will keep happening.

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi Farhan,

    Once the refresh fails, the auto refresh attempts to run in the next couple of scheduled times resulting in the same error and auto-refresh schedule eventually gets turned off. The error is "Web.Contents failed to get contents from (Cherwell URL)(500): Internal Server Error. 

     

    Any help with resolving this issue is greatly appreciated. 

    • ravalparth's avatar
      ravalparth
      Regular Visitor
      4 years ago

      Hi Seyed, 
      Did you end up finding a solution for this on? 

      Cheers, 
      Parth

      • Anonymous's avatar
        Anonymous
        Not applicable
        4 years ago

        Hi Parth,

        No, this issue never got resolved.  Luckily, we don't use Cherwell any longer.