Forum Discussion

diogobellucci's avatar
diogobellucci
Regular Visitor
8 years ago

(500) Internal server error appears after the publishing process

Hi everyone!

 

I tried to publish a report when I was logged with my user and the messsage "(500) Internal server error" appeared. This error does not happen when I try to publish the same .pbix file with other user. Is this problem related with my user account? This error first appered last afternoon (GMT +2).

 

Thank you for your support!

 

Diogo

Error while publishing
Internal error server

7 Replies

  • v-yulgu-msft's avatar
    v-yulgu-msft
    Microsoft Employee
    8 years ago

    Hi diogobellucci,

     

    Do you publish .pbix file to PBI Report Server or Power BI Service?

     

    If it is the former, does your account have a Power BI Pro license?

     

    If it is the latter, please log on Power Bi service, upload your pbix files via Get Data -> Files -> Local file to check whether they can be published successfully.

     

    Regards,

    Yuliana Gu

    • diogobellucci's avatar
      diogobellucci
      Regular Visitor
      8 years ago

      Hi Yuliana!

       

      Thanks for your reply!

       

      Yes, my account has a Pro Licence (trial).

       

      Today the service is working ok... The "solution" I found was delete some datasets from my workspace. But I think memory is not the problem, because I only used 313 MB of 10GB available so far.

       

      I have no idea what can be...

       

      Diogo

       

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        In my case it was down to some type of file corruption. I managed to fix by exporting it as a PowerBI template (file menu - export) and then reimporting it again which puts it into a blank pbix file. It then was able to re-publish successfully.

  • milenamocci's avatar
    milenamocci
    New Member
    6 years ago

    Hi, I had the same problem, and we tried to reinstall the program, but it didn't work.

    I locked deeply and the file was salved in a dropbox folder, when I salved this file on the desktop I had success and I got to publish it.

     

    I hope it can help someone in the future.

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi, we also have an error with updating a specific dataset, after our gateway was updated. 

    Failed to load resource: the server responded with a status of 500 ()

     

    I already launched a ticket, but does anyone have an idea what the problem is and how to solve?

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    I experienced this same issue. For some reason, my Power BI Desktop report had saved with a .xlsx extension instead of the .pbix. When i re-saved it with the correct extension and tried to publish again, the issue was resolved.