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jracer007's avatar
jracer007
Icon for Helper IV rankHelper IV
8 years ago
Solved

Zendesk Data

Hello, I want to tell you that when I connect my Zendesk data to Power BI Service, I'm never asked for authentication data.
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  • jracer007's avatar
    jracer007
    8 years ago

    The problem was solved, thanks.

v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
8 years ago

Hi jracer007,

 

1. From this article, a Zendesk Administrator account is required to access the Zendesk content pack. Please verify if your account is administrator firstly. 

 

2. Which browser did you sign in Power BI service? Please try different browsers eg: Chrome, Edge browser. 

 

3. Before connect to Zendesk content pack, please sign in Zendesk site in browser. Then get data from Zendesk from Power BI in the same browser. 

 

Best Regards,
Qiuyun Yu