Forum Discussion

jracer007's avatar
jracer007
Helper IV
8 years ago
Solved

Zendesk Data

Hello,

I want to tell you that when I connect my Zendesk data to Power BI Service, I'm never asked for authentication data.

APIS and Embedding

5 Replies

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    8 years ago

    Hi jracer007,

     

    1. From this article, a Zendesk Administrator account is required to access the Zendesk content pack. Please verify if your account is administrator firstly. 

     

    2. Which browser did you sign in Power BI service? Please try different browsers eg: Chrome, Edge browser. 

     

    3. Before connect to Zendesk content pack, please sign in Zendesk site in browser. Then get data from Zendesk from Power BI in the same browser. 

     

    Best Regards,
    Qiuyun Yu 

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    8 years ago

    Hi jracer007,

     

    May I know if my suggestions help you to solve the issue? Does the issue persist now? 

     

    Best Regards,
    Qiuyun Yu