Forum Discussion
Workspace Issues
This morning (April 24, 2025) I found I am not able to access any report on my workspaces, it would be stuck on a loading screen until it errored out. My scheduled data refresh was also stuck in a loop unable to complete or cancel. Also could not upload any new reports to the workspace. My workspace system storage is nowhere near capacity. Desktop versions of the same reports work fine and can update in seconds. Had no issues with the workspace yesterday
I tried searching for any outage issues for my region but I don't see any outage reports anywhere or similar posts.
Does anyone have a suggestion on this or am I better off just waiting out the issue? Seems to be a service-side problem?
Hi SteveTheo
Given that multiple functions report access, data refresh, and uploads are all affected simultaneously, this points to a possible temporary disruption in the cloud service or backend infrastructure.
If there are no reported outages in your region and others aren’t reporting similar issues, it may be a localized glitch or an unreported incident. In this case, it’s reasonable to wait a bit to see if the issue resolves on its own, but also consider opening a support ticket with your service provider to ensure the problem is being tracked and addressed.
9 Replies
Update: Seem to be back up and running now as of 10:30am EST
Hi SteveTheo ,
It looks like your problem has been solved, please mark the helpful reply and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.
Thank you very much for your kind cooperation!
Hi SteveTheo ,
We haven’t heard back from you regarding our previous response and wanted to check if your issue has been resolved.
If it has, please consider clicking “Accept Answer” and “Yes” if you found the response helpful.
If you still have any questions or need further assistance, feel free to let us know — we're happy to help!Thank you!
Hi There from Ontario,
We have been facing the same issue. Our entire office has been frozen!
What region are you from?
Hi there, thanks for the reply. I just responded in your thread also, but yes also from Ontario, seems like it may indeed be a region outage
also unable to connect this morning from Quebec. hopefully this will be resolved soon as nothing is working.
Hi SteveTheo
Given that multiple functions report access, data refresh, and uploads are all affected simultaneously, this points to a possible temporary disruption in the cloud service or backend infrastructure.
If there are no reported outages in your region and others aren’t reporting similar issues, it may be a localized glitch or an unreported incident. In this case, it’s reasonable to wait a bit to see if the issue resolves on its own, but also consider opening a support ticket with your service provider to ensure the problem is being tracked and addressed.
Having issues in Ontario here too. Nothing on the service health page yet.
