Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Visuals suddenly missing data!

Hi!

Today some of my reports are suddenly not displaying some of their visuals correctly (the visuals are blank - not displaying any data). And this is the case for reports in different workspaces with totally different datasets.

The datasets have been refreshed successfully and when I download the pbix-file it is displaying the visuals correctly in Power BI Desktop...

 

Any idea what this is about?

Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    It turned out to be the theme in the reports causing the problem. It is a custom theme and I don't know why it suddenly made som visuals blank (I hadn't changed anything). I had to rebuild the theme and publish the report again and then it worked.

3 Replies

  • Fowmy's avatar
    Fowmy
    Super User
    5 years ago

    Anonymous 

    It happened to me too, but when I refreshed or republished the report, then it was fine. I had some AppSource visuals that sometimes went in to this uses as well.

    If this keeps happening better open a support ticket:

    https://powerbi.microsoft.com/en-us/support/


  • v-henryk-mstf's avatar
    v-henryk-mstf
    Community Support
    5 years ago

    Hi Anonymous ,

     

    My suggestion is: you might upgrade the Power BI Desktop to the latest version, and republish to Power BI Service. Or try other browser, clear cache form the browser. Then make a try.

     

    download link: Download Microsoft Power BI Desktop from Official Microsoft Download Center


    Let me know the result immediately, looking forward to your reply.

    Best Regards,
    Henry

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    It turned out to be the theme in the reports causing the problem. It is a custom theme and I don't know why it suddenly made som visuals blank (I hadn't changed anything). I had to rebuild the theme and publish the report again and then it worked.