Forum Discussion
Values and Screen Refresh Issue
Thank you for the suggestions, we tried these ideas and it did not improve the situation. We found that the issue was caused by a firewall setting that was inspecting the SSL traffic from a Microsoft site that wasn't whitelisted. After this was changed, the problem was solved.
Super UserHi DMH
1. Check Report Performance – Use Power BI's Performance Analyzer to identify bottlenecks in report rendering and query execution.
2. Investigate Capacity Issues – If your report is hosted on Premium capacity, monitor resource usage with the Fabric Capacity Metrics app to see if resource constraints are causing delays.
3. Optimize Queries & DAX – Complex queries or inefficient DAX calculations can slow down reports. Consider optimizing them using tools like DAX Studio.
4. Check Gateway & Network – If users are accessing reports via an on-premises gateway, ensure it's functioning properly and not causing delays.
5. Browser & Cache Issues – Since clearing cache didn’t resolve the issue, test if affected users experience delays across different networks or devices.
6. Compare User Environments – If some users experience instant loading while others face delays, check differences in hardware, browser settings, and network configurations.
If the issue persists, you might want to raise a support ticket with Microsoft or explore additional troubleshooting guides here. Let me know if you need more details
Regards,
Ritesh
Community Champion
Please mark the answer if helpful so that it can help others
Thank you for the suggestions, we tried these ideas and it did not improve the situation. We found that the issue was caused by a firewall setting that was inspecting the SSL traffic from a Microsoft site that wasn't whitelisted. After this was changed, the problem was solved.
I'm glad that your issue has been resolved. As you went through the responses and tried those ideas, can you please provide your workaround which helped you in solving the issue and mark it as solution so that other community members facing similar issues will find the solution easily.
Thank you,
Hammad.
Hi DMH,
I just wanted to follow up on your thread. As you mentioned that the issue is resolved, it would be great if you could mark the solution so other community members facing similar issues can benefit too.
If not, don’t hesitate to reach out, we’re happy to keep working with you on this.