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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Users authorized to access App get 'Can't load model' error message

Hi all,

 

My organization consumes an App which consists of a single report which is hosted from a single ("Pro") workspace.

Users who are only authorized to consume/connect to the app get the following error message (in Dutch):

 

Users who are also authorized to access the Workspace can access the report just fine. 

It does not appear that Power BI service for the EU region is down.

 

Any ideas?

 

To be sure, this issue concerns users authorized via an Azure AD O365 group and users who are directly authorized to access the App.

 

All users have a Pro-license.

 

 

Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    The cause of the issue was the "interface between keyboard and screen". A poorly defined role in the RLS-screen caused it.

     

    This topic can be closed.

3 Replies

  • arvindsingh802's avatar
    arvindsingh802
    Icon for Community Champion rankCommunity Champion
    5 years ago

    Please make sure you have enabled in App permission section

     

     

    If this post helps, then please consider Accept it as the solution and give it a thumbs up

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hello Arvind,

       

      Thanks for the suggestion! We have unchecked that option due to the sensitive nature of the underlying data. I have tested your suggestion, but it has not fixed the issue.

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    The cause of the issue was the "interface between keyboard and screen". A poorly defined role in the RLS-screen caused it.

     

    This topic can be closed.