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andymc123's avatar
andymc123
Icon for Advocate III rankAdvocate III
5 years ago

Tiles refreshing incorrectly

Over the past few days I have noticed that my dashboard tiles are not refreshing correctly.  I have tried all the refresh buttons as suggested in other posts, but the only thing that will fix it is d...
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v-henryk-mstf's avatar
v-henryk-mstf
Icon for Community Support rankCommunity Support
5 years ago

Hi andymc123 ,


Which connection mode are you using to connect to the data source? For DirectQuery/LiveConnect mode, A tile is a report visual pinned to a dashboard, and dashboard tile refreshes happen about every hour so that the tiles show recent results. The refresh frequency can be changed in the data set settings as below.


Best Regards,
Henry


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • andymc123's avatar
    andymc123
    Icon for Advocate III rankAdvocate III
    5 years ago

    The pbix is built from 3 different Excel files.  Hierarchy, Budget, Data, and then imported.  The files get updated as needed (by me) and when all set I click the refresh button on the dataset.  So it is not Direct Query or Live connect.  I fixed the one I have in the example by deleting the tile and pinning a new one.  They were side by side, linking to the same visual on the same report and showing 2 different numbers.  Since it is live and dozens of people look at it daily I deleted the bad one, and now I can't replicate.  Maybe just some strange intermittnt issue?  At the moment all of mine are good and I can't replicate.  Thought I would ask in case others are seeing the same.

    • NimaiAhluwalia's avatar
      NimaiAhluwalia
      Icon for Continued Contributor rankContinued Contributor
      5 years ago

      Hello andymc123 

       

      You can try making the dashboard again or try setting up the gateway again as it may be some internal gateway issue.

       

      you can also check if that visual in the report is not been affected by any filters.

       

      if the above solutions do not help you then you can try raising a ticket with the support which will help you to understand the issue form the backend!

       

      Regards.