Forum Discussion
Subscriptions not being sent
Hi EGPSI
Thanks for confirming. Since you are the only recipient and have an active Power BI Pro license, the end of the Fabric/Premium trial by itself shouldn't prevent you from creating or receiving a subscription. Microsoft confirms that Pro users can subscribe to reports and dashboards.
I would suggest checking the following:
- Verify your Power BI license is still showing as Pro under your account settings.
- Check whether the subscription is still enabled under Settings > Power BI subscriptions.
- Confirm that the email address associated with your Power BI/Entra account can receive mail. Microsoft notes that having a Pro license doesn't necessarily mean the account has an Exchange mailbox configured.
- Check your junk/spam/quarantine folders and any mail-flow rules that may be blocking Power BI subscription emails.
- Ask your Fabric/Power BI administrator to confirm that subscriptions are enabled at the tenant level.
- If possible, create a new subscription on another report in the same workspace and test it. This can help determine whether the issue is specific to the report or affects subscriptions generally.
Since both scheduled and manually triggered subscriptions stopped working at approximately the same time, if the above checks are OK, it may be worth checking the Microsoft Fabric/Power BI known issues page for an ongoing service issue.
If you can confirm whether the subscription shows Succeeded, Failed, or no delivery status in the subscription details, that would help narrow down whether this is a Power BI subscription-processing issue or an email-delivery issue.
Thanks,
C Srikanth
Community Support Team