Forum Discussion
Subscription not working properly
Hello, I am just trying to subscribe to one report that i've just created, in order to receive an automatic mail every working day at 9.00 AM, but it is not working properly. Here is the configur...
v-cherch-msft
Microsoft Employee
Microsoft EmployeeHi Anonymous
Please check this article to get more details about how subscription works in Power BI and what are the limitations.
- When setting up your e-mail subscriptions, please keep in mind there is a delay between when the subscription job is started, and the exact time the e-mail is sent. To minimize the delay between the between when the job starts and the subsequent e-mail is sent, it is recommended you set up a different time for your scheduled data refresh than when your e-mail subscription is scheduled to run.
Reference:https://powerbi.microsoft.com/en-us/blog/e-mail-subscription-time-based-scheduling-now-available/
If it is not your case,you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
Regards,
I could understand that en email can be delayed 5 minutes but not 3 o 4 hours (or 6 depending on the day), making impossible to predict when is going to be sent and when to refresh de data... I've just reported a new issue.