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unclejemima's avatar
unclejemima
Icon for Post Patron rankPost Patron
8 years ago

Something went wrong error randomly from subscription screenshot

I have 2 reports I subscribe to...randomly, approx once every 2 weeks with different days of the week and no logic, the screenshot I get sent shows "Something went wrong" (see below)   Becaus...
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v-yuta-msft's avatar
v-yuta-msft
Icon for Community Support rankCommunity Support
8 years ago

Hi unclejemima,

 

Based on your description, the report is shared by other user, right? If so, check if the gateway service is running correctly on the server and also check if the report owner has clicked SSO option, please uncheck the SSO option and check again.

 

Regards,

Jimmy Tao

unclejemima's avatar
unclejemima
Icon for Post Patron rankPost Patron
8 years ago

Thanks Jimmy

 

The report is only accessable by myself, the report owner.  I have the subscriptions sent to myself daily.

 

Randomly, different reports will throw the error shown in the first post.  But never on the same day.  If it was the gateway, I would assume all the subscribed reports would show an error.

 

As I am the report owner, where do I see the SSO option?  I can't seem to find it.

 

Let me know,

  • unclejemima's avatar
    unclejemima
    Icon for Post Patron rankPost Patron
    8 years ago

    Anyone else have any other idea's?

    The funny thing (if you could call it funny) is that it says "show technical details" and I obviously can't click that becuase its a automated screenshot from the subscription.

     

    And of course if I go into the service, or desktop the report is fine...and its just random, and with no logic.

     

    And it happend to another one of my reports today!  Its so frustrating as I have no clue how/what to do.

    • unclejemima's avatar
      unclejemima
      Icon for Post Patron rankPost Patron
      8 years ago

      Anyone???  I'm a power BI pro user...is there any phone support or anything avail from microsoft from this?  Seems about 1/2 my reports are doing this more often now!  I have nothing I can do as they work perfectly fine from the service and desktop at the same time the screenshot does not come through!  I'm stumped...as I really rely on these screenshots for my daily info.