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blm001's avatar
blm001
Icon for Advocate I rankAdvocate I
5 years ago

Some visuals are empty

Hello,   I have the issue where SOME visuals in a report are empty. At one time, there were working on the service but in the last day or two they are completly empty. This is also impacting any vi...
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mattyj2009's avatar
mattyj2009
Icon for Helper II rankHelper II
5 years ago

I have a map visual on one of my reports and I noticed it was blank.  I only noticed this visual being blank starting today.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

For me this also happened and I was able to troubleshoot why my visuals all of a sudden became empty on some, but not all.  I noticed these visuals had data (export and show as table worked fine) 

Specifically it was the Table and Matrix visuals after publishing and my desktop report was perfectly fine, but when I published it, visual data became empty.  After a lot of trial and error (removing visuals, removing pages, recreating visuals, etc.), I thought I would try to apply one of the 'standard themes', save and then publish.  All my data now displayed correctly!  

 

I do remember modifying the my json theme for my report months ago and the report worked fine just up until last Thursday. I am thinking something changed in the service related to the process of elements in the json file. 

 

Maybe this suggestion will help others...