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erlingsa's avatar
erlingsa
Regular Visitor
6 years ago
Solved

Sharing with external user not working

Hi,   I have shared a report with external users. This works fine, but one user does not have access to the shared app. She is able to log in to powerbi.com, but sees no apps available.   She has...
Need Help
  • erlingsa's avatar
    erlingsa
    6 years ago

    Hi, 

     

    I registered a support ticket and was followed up in a great way by customer support. They asked me to check with our IT admin. I did, and our admin suggested that our customer might not have accepted the invitation to view reports in our organization. We therefore sent out a new invitation, she accepted the invitation and that worked! ðŸ˜Š

     

    Thank you both very much for your help!

Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
6 years ago

OK, is the email address that you are sharing with her Office 365 account email address? It always gets confusing with external users but generally when I see a user id like that it means that it is shared with something like a Live email address or something. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".