Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Sharing for externals

Hi,

 

I want to share 5 reports for externals by email (I have premium workspace).

Two reports are OK, three another reports for the same recipients and with the same parameters are not working

(but within organization all five reports are OK and all emails were delivered)

 

What is the reason of such strange operatin and how to fix it?

Need Help

7 Replies

  • collinq's avatar
    collinq
    Super User
    5 years ago

    HI Anonymous ,

     

    Since you indicate that this works fine for a couple of the reports and not the others, I would ask - what is different for the others?  Are they in the same workspace?  Are they in a Premium workspace?  Are you shareing with the same id's as the others?  Is there some sort of RLS or other security on the items you are sharing?

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      No difference

      They are in the same Premium workspace without RLS

      • collinq's avatar
        collinq
        Super User
        5 years ago

        HI Anonymous ,

         

        There is a limit to the number of subscribers for one report or dashboard - for the three reports NOT going out, do you have lots of subscribers (like over 200).  You can also only setup a total of 24 subscriptions per report.  Emails set to "After Data Refresh" only send an email after the first scheduled refresh.  Do any of these perhaps apply to you?

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi Anonymous ,

     

    Please check the access page of three reports which are sent failed whether your guest users are listed there.

    If my understanding is wrong, please feel free to correct me. Do you mean that your guest users received all emails of shared reports but them only reviewed two of them successfully?

     

    Best Regards,

    Yuna

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi Yuna,

       

      1) Users are listed  in access page

      2) You  understood wrong way. I mean that Power BI shoud send 5 emails to user "A" and but user "A" got only 2 emails of them

      • Anonymous's avatar
        Anonymous
        Not applicable
        5 years ago

        Hi Anonymous ,

         

        Thanks for your reply. Have you checked spam? If you send the report link directly to your external user instead of an email notification, can he open it successfully?

         

        Best Regards,

        Yuna

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi Anonymous .

     

    Could you tell me if your problem has been solved? If it is, kindly Accept it as the solution. More people will benefit from it. Or you are still confused about it, please provide me with more details about your problem.

     

    Best Regards,

    Yuna