Forum Discussion

DHB's avatar
DHB
Icon for Helper V rankHelper V
7 years ago
Solved

Shared Dashboard Error

I've run into a problem when sharing dashboards.  When the person receiving the dashboard clicks the link they go to a gray screen and nothing happens.  If they log in  they can access the report tho...
Need Help
  • GilbertQ's avatar
    GilbertQ
    7 years ago
    Hi there.

    There is a known issue which you can find under the support page
GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
7 years ago
Hi there

What if you remove the shared dashboard from the user and send it again?

What happens then.
DHB's avatar
DHB
Icon for Helper V rankHelper V
7 years ago

No same thing,

 

the person who received the dashboard in the test I just ran got the gray screen again with an address that starts with "https://app.powerbi.com/InvitationSignUp?" although I'm not sure if this gives us any clues about what's going on.

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    7 years ago
    Hi there

    Does the user you shared the report with belong to the same email address (Tenant)?

    Does the user you shared the report with have Power BI Pro?
    • DHB's avatar
      DHB
      Icon for Helper V rankHelper V
      7 years ago

      The user I shared with has a PBI Pro License.  I don't really understand the tenancy thing, but our organisation has a number of licenses in O365.

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        7 years ago

        What happens if you email the person the link?

         

        Or if they click on Shared with Me?