Service Error

Hi LisaRoby ,

It appears that the error is because you have got two different data sources with two different Privacy Settings.

What I would suggest doing is in your Power BI Desktop file go into the Options and set the Privacy to None or Ignore. This is desgined by default, so if there is a privacy mismatch for the data to not be loaded.

And you need do some operations on the Service.

Reset the permsions on the power bi cloud (service) side by clicking edit credentials and setting the privacy settings and entering the password (see screen shot below).  

I have also found some similar posts, please refer to.

Solved: Information is needed in order to combine data - Microsoft Power BI Community

Solved: Information is needed in order to combine data Tab... - Microsoft Power BI Community

If I have misunderstood your meaning, please provide more details.

Best Regards

Community Support Team _ Polly

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