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jcapezzuto's avatar
jcapezzuto
Icon for Resolver I rankResolver I
6 years ago
Solved

Service down?

Is anyone else having trouble accessing premium workspaces?  I don't see them at all in the UI.  Also, calls to embedded dashboards are failing with a 500.  Is the service down?  I don't see any problems listed on the service status page.

Need Help
  • jcapezzuto's avatar
    jcapezzuto
    6 years ago

    The workspace groups were deleted inadvertently by another administrator in Office 365.  We were able to restore these and everything is working again.

2 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    6 years ago

    Hi jcapezzuto 

     

    I do not see anything else happening either.

     

    Have you tried to restart the capacity from within the Admin Capacity settings?

    • jcapezzuto's avatar
      jcapezzuto
      Icon for Resolver I rankResolver I
      6 years ago

      The workspace groups were deleted inadvertently by another administrator in Office 365.  We were able to restore these and everything is working again.